From first-party customer care to third-party recovery, Pro Collections delivers a complete suite of receivables services — engineered around your portfolio, your customers, and your brand.
Every engagement starts with a customized workplan and ends with measurable liquidation. Here's how we get there.
Third-party recovery for consumer accounts across every bucket — early-stage to legal status — with treatment plans tuned to behavioral score.
Specialized strategies for B2B receivables — preserving commercial relationships while restoring cash flow.
Manual and automated skip tracing — our agents verify phone, address, and place of employment using proprietary and public-domain sources.
Branded outreach that operates as an extension of your in-house team — early-stage delinquency programs that preserve loyalty.
Voice, SMS, email, and letter campaigns — orchestrated to reach customers on the channel they actually respond to.
Built-in Compliance Watch enforces every regulatory boundary — and our QA team audits a minimum of 10 accounts per agent, per day.
Our dialer environment runs within full Canadian time-zone restrictions and feeds a real-time reporting layer customizable to your KPIs.
Real-time monitoring of campaign cost, ROI, and call-volume forecasting to protect SLAs.
Track call times, hold times, availability, compliance status, and conversion rates across teams or individuals.
Layer any metric over call outcomes to surface hidden patterns — from talk-off effectiveness to weak-performer trends.
When an account arrives, it's placed on hold per legislation and a demand letter is issued. Once the regulatory window elapses, the account is assigned to a collector and enters our segmented work cycle.
Our Collection Effectiveness Index (CEI) model predicts payment outcome with high accuracy on every account — meaning we direct our dialer vs. dedicated-agent resources where they'll move the needle most.
Customized workplans, transparent reporting, and a partnership approach.
