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Customized Workplans
Every portfolio is unique. We build account-level work plans, segmented by product type, balance, bucket age, and behavioral score for maximum penetration.
Pro Collections Ltd delivers ethical, compliant, and result-oriented receivable management — turning aged accounts into resolved relationships for credit grantors across Canada.
We act as an extension of your existing credit and receivables department — ambassadors and problem solvers who treat every account holder with dignity while delivering measurable performance.
Every portfolio is unique. We build account-level work plans, segmented by product type, balance, bucket age, and behavioral score for maximum penetration.
Continuous trace, skip, and behavioral modeling — phone, address, employment, credit triggers and bankruptcy exclusions are refreshed every 30 days.
Calls are 100% recorded. Built-in audit tools enforce provincial & federal law, time-zone rules, call frequency, and place-of-employment restrictions.
Our customer-centric approach safeguards your reputation. Performance Leaders audit a minimum of 10 accounts per agent, per day.
Customizable KPI dashboards across inbound, outbound, SMS and email campaigns — visibility you can act on.
Hosted in fully redundant Canadian Tier 3 data centers with nightly backups, real-time monitoring and SOC 2 / HIPAA / PCI controls.
A four-step framework engineered to maximize liquidation while maintaining a positive debtor relationship.
Behavioral modeling, proprietary scoring, balance segmentation, deceased/bankruptcy exclusion and credit bureau inquiry analysis.
Automated external wash and waterfall programs validate, correct and enrich contact data — refreshed continuously.
Skill-based call routing, omnichannel outreach, Collection Effectiveness Index modeling and cash acceleration on every account.
Dialer vs. dedicated agent distribution, QA call monitoring, and daily management review of outbound performance.
Speak with a senior recovery strategist about your portfolio today.