Welcome to Pro Collections
Leader In Debt Recovery
Best in Customer service
performance driven
best in strategy
BEST IN negotiations
Our focus.
Brand Protection
Pro Collections values its employees and treats each person with respect, honesty and fairness. As a result, our employees are passionate about their work, their customers and their future success and are committed to our clients. Pro Collections Ltd stands behind its guarantee of providing exceptional performance and setting the highest level of professional ethics and integrity.
Customer Care
Our trained and qualified staff represent you professionally on every call they make, turning every contact into a positive interaction that builds the reputation of your business while meeting your sales and telemarketing targets.
Quality Assurance
At Pro Collections Ltd, we ensure the Quality assurance is the cornerstone of our management efforts which optimizes and enhances the quality of service for our clients and even your customers. We have several quality monitoring and measurement processes in place to provide invaluable insight into how we are performing and what your client’s customers are really experiencing and will also ensure that your customers continuously receive a consistent standard of service.
Training and Development
Pro Collections Ltd has designed a training program which begins at the time of hire and fully continues throughout to ensure each staff member is informed with the latest skills to ensure full customer service and satisfaction. Our training program has the latest educational programs and materials that is specifically designed to meet any client scenario.
Services
Pro Collections Ltd is your local and national collection agency and is dedicated to the success of our clients. We value the partnership that we form and will work with you to understand and reflect the needs of your organization.
Our focus will be on tailoring a plan to get you the best results from each account you play with us. To maximize your recovery, we will assign a collection team that has expertise in your industry.
Pre Collection Programs
These programs are designed to manage pre-charge off portfolios and are typically structured for customer retention. These solutions can handle unexpected large volumes of accounts and normally require ARO to act as a direct extension of our client and call in the name of our client. The main focus is to mitigate past due accounts proceeding to the write off stage.
Post Charge Off
Pro Collections offers contingency collection programs at all stages of the collection cycle including First, Second and Third and warehouse assignments. Unique work plan strategies have been designed for each stage of the collection cycle to ensure the highest rate of customer contact in order to maximize liquidations.
Commercial Accounts
Letter Services
We put our call centre solutions in line with your requirements. To obtain more information on how Pro Collections can help your organization please contact sales@procollections.ca
Collection Services
Pro Collections has designed different collection workplans and programs to ensure maximum recoveries in the shortest amount of time. Our workplans ensures that every account is worked properly and sufficiently that will meet your expectations
Performance Driven
At Pro Collections we take the time to understand our client’s business and to be able to identify key performance expectations from the start that will be needed to achieve successful results. Our primary goal is to deliver superior results that will exceed your expectations. We provide:
Scoring Models, portfolio analysis and customized analytics.
Client Services
Pro Collections client services have access to real-time account status reports. Comprehensive reporting allows each of our clients to receive current information regarding any debtor file within your respective portfolio. Our client services will ensure that you receive it on time.
Skip Tracing
We have developed a ‘state of the art’ database that makes locating skip accounts fast and accurate
What to do if you received a call from us
If you received a phone call or letter from us, please reach out to us. The sooner you do, the sooner we can help. The more we know about your situation, the more we can help you. Have you lost your job? Have you had unexpected medical bills? Once we understand the issues you may have experienced, we can help you work out comfortable terms for repayment. Call us at 1-866-233-8409 and a Senior Representative will be more than happy to help you.
Get in Touch
We would be happy to show you how our services can help your business and to ensure maximum results.
Our team looks forward to speaking with you and walking through any questions you may have
Call us today
Business Hours
Monday - Friday
8:00am - 5pm
Where to find us
202A-1450 Midland Avenue
Scarborough, Ontario
Contact Us
Toll Free: 1-866-233-8409
Phone: 647-952-3899
Fax: 647-694-5507
info@procollections.ca